Terms of service

Terms of Service (Velmar London)
Last updated: January 23, 2026
Welcome to Velmar London. These Terms of Service (“Terms”) govern your use of our website and services. By accessing our website or requesting a quotation, you agree to be bound by these Terms.
If you do not agree, please do not use our Services.
1. Our Services
Velmar London provides the supply and installation of:
Marble, Quartz, Granite, Dekton, and ceramic worktops
Kitchen splashbacks (colored or digitally printed glass)
Measurement, consultation, and installation services
Our website is intended to provide information and allow customers to request quotations.
2. Quotes and Orders
All quotations provided through our website, email, or WhatsApp are:
Subject to availability of materials
Based on measurements and project details
Non-binding until confirmed in writing
Final pricing may change following on-site measurement or customer modifications.
3. Custom-Made Products
All worktops and surfaces are custom-made to order.
Once fabrication begins, orders cannot be cancelled or refunded except where required under applicable consumer law.
4. Appointments and Installation
Measurement and installation appointments are scheduled in advance.
Customers are responsible for ensuring:
Safe access to the installation site
Accurate project details
Availability on the agreed date and time
Delays caused by site conditions or customer changes may affect timelines.
5. Payments
Payment terms will be agreed upon individually with each customer.
Deposits may be required before fabrication or installation begins.
6. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Velmar London or its licensors and may not be copied or used without written permission.
7. Limitation of Liability
While we aim to provide accurate information and high-quality services, Velmar London is not liable for:
Indirect or consequential losses
Delays caused by third parties or unforeseen circumstances
Minor variations in natural stone patterns, color, or veining
Natural materials may vary in appearance, which is not considered a defect.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites.
9. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with the revised date.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Contact Us
For any questions regarding these Terms, please contact:
Velmar London
Email: velmar.desings@gmail.com
WhatsApp: +44 7352 303335
Location: 856B Harrow Road, London, NW10 5JU, United Kingdom