Privacy policy

Privacy Policy (Velmar London)

Last updated: January 23, 2026

Velmar London operates this website to provide information about our services, including the supply and installation of kitchen worktops, stone surfaces, and splashbacks (the “Services”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, or contact us.

By using this website, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details such as your name, phone number, email address, and address (if provided).

  • Quote request information including details you submit through our contact or quotation forms.

  • Communication information when you contact us by email, WhatsApp, or through the website.

  • Device and usage information such as your IP address, browser type, and how you interact with our website.

  • Cookies and similar technologies used to improve website performance and user experience.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotations

  • Arrange measurements, consultations, and installations

  • Communicate with you about our services

  • Improve our website and customer experience

  • Protect our business against fraud or misuse

  • Comply with legal obligations

Sharing of Personal Information

We do not sell your personal information.

We may share your information only with trusted service providers when necessary, such as:

  • Website hosting and analytics providers (including Shopify)

  • Communication and customer support tools

All third parties are required to handle your information securely and lawfully.

Cookies

Our website uses cookies to enhance functionality and understand visitor activity. You may disable cookies in your browser settings, but some website features may not function properly.

Data Retention

We keep personal information only as long as necessary to respond to your enquiry, provide services, or meet legal requirements.

Your Rights (UK & EU)

If you are located in the UK or European Economic Area, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletion of your data

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, you may contact us at:

Velmar London
Email: velmar.desings@gmail.com
WhatsApp: +44 7352 303335
Location: 856B Harrow Road, London, NW10 5JU, United Kingdom